Canada Post says it can take anywhere from 1-12 business days (weekends/holidays are not included), depending on how far your order needs to go. All orders are usually shipped within 24-48 hours (unless you have been contacted otherwise)
If you want to change a colour or size, no problem. Just email firstname.lastname@example.org with your order number and what you want to change.
If you want to change an actual item to a different one, unfortunately once your order has gone through, we are unable to do this. We suggest placing a new order with the corrected item, the item(s) on your previous order will be refunded.
When an order is shipped it receives a unique tracking number through Canada Post. As soon as your order ships, an email is sent to with your tracking number. Use the Canada Post tracking tool (https://www.canadapost.ca/trackweb/en#/home) to track your order.
If your order hasn’t shipped yet, of course! Please contact us at email@example.com with your order number to cancel your order. Once your order has been processed and shipped, we are unable to cancel it.
YES! We encourage you to! Just select the “Pick Up in Store” option at check out. If you are needing to pick up at one of our Island locations, please indicate which location in the "Customer Comment" section in the cart view.
You will receive an email or phone call once your order is ready for pick up (usually within 24-48 hours)
For all ASAP orders, please call your closest location before ordering to confirm stock.
As a safety provider, we carry a few restricted or weirdly shaped items. Some items require special handling or are more expensive to ship, these items will have an additional shipping charge depending.
We are not able to ship certain items to PO Boxes due to them being “Dangerous Goods” or a weirdly/too large in size for Canada Post to take. If this is an issue for you, please contact us at firstname.lastname@example.org before ordering.
A lot of the time our order confirmation or shipping confirmation emails go directly into customer’s junk mail or the email address used was incorrectly entered at check out. Please check your junk mail folder for these emails (they are instantly sent once the order is placed)
Don’t worry! If you are not home when the Canada Post come by, they will either deliver your parcel to your community mail box or leave a “Left Note on Door” notice for you to pick it up at your local post office.
If you would rather have it delivered directly to your door - please put "No Signature Required" in the customer comments at check out. Doing so waives any liability from the shipper and the courier if your package is marked as "Delivered" but it is stolen, damaged or missing.
Unfortunately, we sometimes have to order the item directly from our vendors. This can cause a delay on your order being shipping to you. If they delay is longer then 2 business days, you will be notified.
We are not able to accommodate pre-arranged courier pick ups for Online Orders.
We ship our online orders using Canada Post or Loomis Courier and will share the tracking info with you as soon as it has shipped. An order is usually process and shipped within 1 business day, however this can sometimes take longer.
Of course! Just make sure you put which location you would like to pick up at in the "CUSTOMER COMMENT" section in your cart. Select the "LOCAL PICK UP" option (ignore the Surrey address). Once you order is ready for pick up at either Island location, you will be send an email.
We have a general 30 day return policy for ONLINE ORDERS. We require the item to be all of the following: 1) Unworn 2) Undamaged 3) Clean 4) All tags still attached Please see our Returns/Exchange FAQs for full details.
The item needed to be exchanged has to be returned to our Surrey warehouse. Once we receive the item, a refund will be processed for the item returned. In order to receive a new item, we will need to purchase it again directly through our website.
First off, sorry about that! But don't worry, we want to fix these mistakes asap!
If you received your order and the item(s) are incorrect, please contact us at email@example.com right away! We will provide you with a Canada Post return shipping label to send the incorrect item back to us whilst we ship out the corrected item (stock/availability depending)
While we like to think we are perfect, we are human, and mistakes do happen. We appreciate your understanding if this has happened to you.
You can either call your closest location and have them send you a form, or you can fill out our Credit Application and email it to firstname.lastname@example.org. Please allow up to 7 business days for your application to be processed.
Warranties are all different and have to be treated individually. If you have an online order you are wanting to warranty, please email email@example.com with photos of your item and a description of what has happened.
If you purchased your item in store, please return/call to the location you purchased from to have the item looked at.
All transactions are being processed by
Shopify Payment. Shopify protects your information with industry-leading security
and fraud prevention systems. Your credit card details are not shared with Ono
Work and not stored by Ono Work or Shopify for single purchases.
There could be many reasons as to why your card is not working. There are a few things to make sure of when entering your information in...
Please make sure that all of the card's information is correct. The included the card number, expiry, name on card and the CVC number. But most importantly, the credit card in use MUST match the billing address entered. If these two are not the same, the credit card will not go through.
If you are still experiencing issues, we recommend calling you credit card company to investigate the matter further.
This happens when the method of payment is used multiple times, for the same transaction over a short period of time. Usually, the "payment" was only placed under a HOLD or is listed under PENDING - this means your credit card/method of payment is holding the transaction amount. This will be reversed back onto your card automatically (usually within the next 24 hours)
There is no order placed - you will need to redo the transaction until it is approved through our website.
Your health and safety is our first priority at Ono
In regards to the current and ongoing situation concerning COVID-19, we continue to monitor the situation and follow the advice given by WHO, local authorities and regional advisory bodies.
Ono Work & Safety wants to maintain our commitment to safety. To protect against COVID-19, like other viruses, experts recommend regular hygiene measures. Hand-washing and regular disinfecting is to be a routine procedure.
If you are feeling unwell, please avoid coming into retail locations and opt to call your closest location. We are doing everything in our power to maintain stock levels, however with the need for safety and respiratory gear throughout the world we are not able to guarantee stock at any given time.
We know that COVID-19 has created a lot of uncertainty. We will continue to pay close attention to the developments and take necessary steps to ensure the safety of our employees, customers and the community we work within.
Please contact the store(s) should you have any questions or concerns.