Help Center

FAQ

Shipping/Orders

How much is shipping?

How long does shipping take?

Why hasn’t my order shipped?

Do you ship to the USA or worldwide?

I’ve changed my mind; can I modify my order?

What courier do you ship with?

Where is my order and how do I track it?

I want to cancel my order, can I?

Can I pick up my item in store?

Where are items shipped from?

Why are there additional shipping charges on some items and not others?

Why can’t this item be shipping to my PO Box?

I haven’t received any order confirmation emails or shipping emails, why not?

Do you offer expedited shipping?

What do I do if I missed my delivery?

Why is my order delayed?

I need my order by tomorrow, will this be possible?

Am I able to receive my order the same day I purchase it?

I need my order by a certain date

My order reads that is was delivered, but it's nowhere to be found

What is the processing time on online orders?

Can I arrange a courier to pick up my online order?

Online Order Pick Up

Can I pick up my online order from a retail location?

Can I pick up from your Nanaimo or Courtenay locations?

Why was my pick up order refunded back to my original form of payment?

Returns & Exchanges

Do you offer free returns?

What is your return policy?

What if I have cut off the tags or worn the item?

When will I get my refund?

Can I refund onto a different card?

How do I return by mail?

How do I return it to your store?

I want to exchange my item, how does this work?

Do you refund shipping costs?

I received the wrong item, what now?

Corporate Sales/Account Sales

I work for so and so company, can I get the same price online?

I have a credit/PO account with your locations, can I get the same pricing online?

Do I receive the free shipping if I have a PO account online?

I want to open a credit account with your stores, how do I do this?

I want to request quote, how do I do this?

Warranty

How do I start the process for warranty on my item?

What is considered a warrantable item?

Are my work/chalk boots covered under warranty?

Are my rubbers boots covered under warranty?

Payment

What forms of payment do you accept?

Is my online payment secure?

Do you accept payment over the phone?

Why is my credit card not working?

Money was taken/charged to my account by I have not received an order confirmation. Did my order go through?

I have a gift card from your retail store, do these work online?

COVID-19 Related Updates

What are you doing to keep your customers safe?

When will you have N95 masks in stock?

Do you have any P100 fitlers in stock?

Are masks required inside your retail stores?

Net Orders Checkout

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Shipping Address

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