Shipping is free for all orders over $99. There is a shipping charge of $12.50 for all orders below $99 within Canada.

Canada Post says it can take anywhere from 1-12 business days (weekends/holidays are not included), depending on how far your order needs to go. All orders are usually shipped within 24-48 hours (unless you have been contacted otherwise)

All orders are processed and shipped out within 24-48 hours, or the next business day. Sometimes an item is not in stock and will take longer to ship out (you would be contacted in this case)

No, we only ship within Canada at this time.

If you want to change a colour or size, no problem. Just email sales@onowork.com with your order number and what you want to change. 

If you want to change an actual item to a different one, unfortunately once your order has gone through, we are unable to do this. We suggest placing a new order with the corrected item, the item(s) on your previous order will be refunded.

We ship with Canada Post 99% of the time, however there are some instances where we ship with Loomis Courier.

When an order is shipped it receives a unique tracking number through Canada Post. As soon as your order ships, an email is sent to with your tracking number. Use the Canada Post tracking tool (https://www.canadapost.ca/trackweb/en#/home) to track your order.

If your order hasn’t shipped yet, of course! Please contact us at sales@onowork.com with your order number to cancel your order. Once your order has been processed and shipped, we are unable to cancel it.

YES! We encourage you to! Just select the “Pick Up in Store” option at check out. If you are needing to pick up at one of our Island locations, please indicate which location in the "Customer Comment" section in the cart view.

You will receive an email or phone call once your order is ready for pick up (usually within 24-48 hours) 

For all ASAP orders, please call your closest location before ordering to confirm stock.

All orders are shipped out of our Surrey, BC location

As a safety provider, we carry a few restricted or weirdly shaped items. Some items require special handling or are more expensive to ship, these items will have an additional shipping charge depending.

We are not able to ship certain items to PO Boxes due to them being “Dangerous Goods” or a weirdly/too large in size for Canada Post to take. If this is an issue for you, please contact us at sales@onowork.com before ordering.

A lot of the time our order confirmation or shipping confirmation emails go directly into customer’s junk mail or the email address used was incorrectly entered at check out. Please check your junk mail folder for these emails (they are instantly sent once the order is placed)

We work our hardest to accomadate all shipping needs, but at this time we are not able to offer any express or next day shipping.

Don’t worry! If you are not home when the Canada Post come by, they will either deliver your parcel to your community mail box or leave a “Left Note on Door” notice for you to pick it up at your local post office.

If you would rather have it delivered directly to your door - please put "No Signature Required" in the customer comments at check out. Doing so waives any liability from the shipper and the courier if your package is marked as "Delivered" but it is stolen, damaged or missing.

Unfortunately, we sometimes have to order the item directly from our vendors. This can cause a delay on your order being shipping to you. If they delay is longer then 2 business days, you will be notified.

Every order is different and our stock is always changing. To ensure that all the items you want are in stock, please call your closest location to confirm. 

Processing an order can take anywhere from 24-48 business hours and shipping usually takes anywhere from 1-3 business days within BC, and sometimes longer outside of BC – please keep this in mind.

Though we try our best to accomadate all shipping time needs. We are not able to provide same day shipping.

_{Though for majority of orders, we are able to accommodate delivery within the time frame you are needing - we cannot always guarantee this.} 

_{We suggest getting in contact with our sales team to find out if the item you are looking for is in stock or on backorder.}

_{To receive your order with ample time, we always suggest ordering it in advance (3-4 weeks before needed) to make sure you receive your order and the item is to your liking (incase exchange is needed)}

Canada Post will leave a "PICK UP NOTICE" if they are unable to deliver - they are usually left on your front door, mail box area.

If you track your package, you should be able to see what Post Office your order is being held for pick up.

We suggest calling Canada Post directly to figure out where you package is. Once your order leaves our warehouse, we have no legal or resposibility for where you package is delivered.

We only process/ship out/respond to inquires for Online Orders Monday-Friday

An order is usually processed the same day it is placed or it can take anywhere from 1 - 4 business days before your order is processed for shipment.

We are not able to accommodate pre-arranged courier pick ups for Online Orders.

Yup! Just select "LOCAL PICK UP" at check out

We ask that all online order pick ups are collected within 14 DAYS from when the pick up notification email is sent out.

If orders are not picked up, we will cancel and refund your order back to you.

If you are unable to pick up your order within that time frame, please let us know!

We do not offer free/pre-paid returns on website purchases.

Please contact us at sales@onowork.com or 604-455-0575 BEFORE returning anything

We have a general 30 day return policy for ONLINE ORDERS. We require the item to be all of the following:
1) Unworn
2) Undamaged
3) Clean
4) All tags still attached

Please see our Returns/Exchange FAQs for full details.

This all depends – every item is unique and we want to you to be happy. If you are unsure, please go to your local store and they will be happy to help, or email us directly at sales@onowork.com

All refunds are refunded back onto the original form of payment. Please allow 4-8 business days for your refund to appear on your statement.

Unfortunately, no. You must have the same credit card/method of payment for your refund.

Please contact our Online Sales Department (sales@onowork.com) BEFORE sending back your return/exchange. Please mail it to the following address with your return form inside the box

ONLINE SALES
ONO WORK & SAFETY
18565 96^th AVE
SURREY BC
V4N 3P7

Just go to your local location and make sure to have your packing slip and original form of payment with you.

No problem, just contact us directly at sales@onowork.com or 604-455-0575.

^{The item needed to be exchanged has to be returned to our Surrey warehouse. Once we receive the item, a refund will be processed for the item returned. In order to receive a new item, we will need to purchase it again directly through our website.}

First off, sorry about that! But don't worry, we want to fix these mistakes asap!

If you received your order and the item(s) are incorrect, please contact us at sales@onowork.com right away! We will provide you with a Canada Post return shipping label to send the incorrect item back to us whilst we ship out the corrected item (stock/availability depending)

While we like to think we are perfect, we are human, and mistakes do happen. We appreciate your understanding if this has happened to you.

We are currently not offering the same pricing online as instore for employees who work for companies that have a Credit Account through our instore locations.

We are no longer able to offer Account Pricing through our website. Please email sales@onowork.com">sales@onowork.com or call our Surrey location at 604 455 0575 for all order inquires

You can either call your closest location and have them send you a form, or you can fill out our Credit Application and email it to sales@onowork.com. Please allow up to 7 business days for your application to be processed.

Please email the complete list of items you are looking for to sales@onowork.com and your quote request will be forwarded to our Account Sales or the appropriate location.

Warranties are all different and have to be treated individually. If you have an online order you are wanting to warranty, please email sales@onowork.com with photos of your item and a description of what has happened.

If you purchased your item in store, please return/call to the location you purchased from to have the item looked at.

Warranty only covers manufacturing defects or damage due to manufacturing defects. We do not cover wear and tear, general use or human error.

Each vendor is different and each boot is different. Best way to find out is to go to your local location and speak to a sales staff or contact sales@onowork.com

No, we do not offer warranty for rubber boots.

We accept Visa, Mastercard, PayPal and E-Gift Cards.

All transactions are being processed by Shopify Payment. Shopify protects your information with industry-leading security and fraud prevention systems. Your credit card details are not shared with Ono Work and not stored by Ono Work or Shopify for single purchases.

No. We are not able to accept payment over the phone at this time.

There could be many reasons as to why your card is not working. There are a few things to make sure of when entering your information in...

1. Please make sure that all of the card's information is correct. The included the card number, expiry, name on card and the CVC number. But most importantly, the credit card in use MUST match the billing address entered. If these two are not the same, the credit card will not go through.
2. If you are still experiencing issues, we recommend calling you credit card company to investigate the matter further.

This happens when the method of payment is used multiple times, for the same transaction over a short period of time. Usually, the "payment" was only placed under a HOLD or is listed under PENDING - this means your credit card/method of payment is holding the transaction amount. This will be reversed back onto your card automatically (usually within the next 24 hours)

There is no order placed - you will need to redo the transaction until it is approved through our website.

If you have any questions or concerns, please contact us directly at sales@onowork.com">sales@onowork.com

Sadly, no. We are only able to accept E-Gift Cards purchased through our website at this time.

Your health and safety is our first priority at Ono

In regards to the current and ongoing situation concerning COVID-19, we continue to monitor the situation and follow the advice given by WHO, local authorities and regional advisory bodies.

Ono Work & Safety wants to maintain our commitment to safety. To protect against COVID-19, like other viruses, experts recommend regular hygiene measures. Hand-washing and regular disinfecting is to be a routine procedure.

If you are feeling unwell, please avoid coming into retail locations and opt to call your closest location. We are doing everything in our power to maintain stock levels, however with the need for safety and respiratory gear throughout the world we are not able to guarantee stock at any given time.

We know that COVID-19 has created a lot of uncertainty. We will continue to pay close attention to the developments and take necessary steps to ensure the safety of our employees, customers and the community we work within.

Please contact the store(s) should you have any questions or concerns.

Surrey - 604 455 0575

Nanaimo - 250 390 4556

Courtenay - 250 703 0633

As per the BCCDC and Dr. Bonnie Henry's public health order, it is now a recommendation for all persons inside public spaces wear a face cover or mask UNLESS they are fully vaccinated.

We do NOT REQUIRE customers or staff to wear a mask while inside our store at this time. Please respect a persons choice to wear or not to wear a mask.

For more information, please visit http://www.bccdc.ca/health-info/diseases-conditions/covid-19/prevention-risks/masks